April 20, 2026
Branch Manager
Join Our Team – Branch Manager (CakeWorld)
CakeWorld is looking for an experienced and result-driven Branch Manager to lead our store operations and drive business growth. If you have a strong background in hospitality and a passion for delivering exceptional customer experiences, this is your opportunity to take charge and grow with a leading cake shop brand.
Job Overview
As a Branch Manager, you will be responsible for the overall performance of the store, including team management, sales growth, customer satisfaction, and operational excellence. You will ensure that the branch operates smoothly while maintaining the highest standards of quality and service.
Key Responsibilities
- Oversee complete branch operations and daily activities
- Lead, train, and manage the store team effectively
- Ensure excellent customer service and handle escalations professionally
- Drive sales performance and achieve business targets
- Maintain product quality, hygiene, and visual merchandising standards
- Manage inventory, stock control, and supplier coordination
- Monitor financial performance, expenses, and reporting
- Implement strategies to improve efficiency and customer satisfaction
Qualifications
- Degree from a recognized university
- Diploma or Degree in Hotel Management / Hospitality
- Minimum 4 years of experience in a similar role (preferred)
Skills & Requirements
- Strong leadership and decision-making abilities
- Excellent communication and team management skills
- Business-oriented mindset with sales focus
- Ability to manage operations in a fast-paced environment
- Problem-solving and analytical thinking skills
Why Join CakeWorld
- Opportunity to lead a well-established cake shop brand
- Growth-focused and dynamic work environment
- Career advancement in the bakery & hospitality industry